We will always aim to dispatch your order on the same day before 3 pm. This may not be possible during promotions or busy periods, but we always do our utmost to ensure this is the case. If an order is urgent, please contact us first before placing your order to check delivery times.
Once you place your order, we will notify you via email once your items have been posted and a tracking link provided so you can track your order from DEK TEK to your front door.
We send all orders via tracked and insured methods and normally use DHL depending on the weight of your order. In some circumstances, we may opt to use another courier.
Delivery costs are estimated on check out
At DEK TEK we want everyone to enjoy our products and will post internationally.
International postage costs are automatically calculated at checkout.
Your order may be subject to import duties and taxes that are not included in the delivery cost and are the purchaser’s sole responsibility.
All items returned must be unused, in the original packaging and in a saleable condition. Please email us at sales@dek-tek.com.com to start your return.
Incorrectly order products
Any items ordered incorrectly should be returned at your cost. Should you wish to return any incorrectly ordered products please contact us at sales@dek-tek.com. We strongly advise using an insured postal service when returning goods back to us.
Faulty/Damaged Products
if in the unlikely event that any goods are found to be faulty, we will be happy to send you a replacement as soon as possible. Please email us at sales@dek-tek.com and we will gladly help.
Wrong Products Delivered
We do our very best to ensure that your order is supplied correctly, in the event that this is not the case please contact us at sales@dek-tek.com within 48hrs of receiving your goods.
You may cancel items in your order provided that they have not yet been shipped. Please contact us as soon as possible at sales@dek-tek.com.
Once you have completed the cancellation process we will refund you using the same method that you used to make payment. Refunds are made in 5 to 7 days as from the time of cancellation.
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